Privacy Policy

Last updated: 04.11.2025

This Privacy Policy describes how Santa's Gift Company, owned by Arctic Finland Oy (“Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit the Site, use our services or make purchases at patellaplus.com (“Site”) or otherwise communicate with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to the user of the Services — whether you are a customer, a visitor to the Site or any other person whose information we have collected in accordance with this Policy.

Please read this Privacy Policy carefully. By using the Services, you consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree to this Privacy Policy, do not use the Services.

Changes to this privacy policy

We may update this Privacy Policy from time to time, for example, as our practices change or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take other steps as required by law.

How we collect and use your personal information

To provide our services, we collect information from a variety of sources over the past 12 months. The personal information we collect varies depending on how you interact with us.

The collected information may also be used for communications, providing the Services, fulfilling legal obligations, monitoring compliance with the Terms of Service, and protecting the rights of the Services and our users.

What personal data do we collect?

The type of information we collect depends on how you use the Site and Services. By “Personal Information” we mean information that relates to or can identify you. The information we collect is described below.

Information you collect yourself

Information you provide directly through the Services may include:

  • Basic information: name, address, phone number, email

  • Order information: name, billing address, shipping address, payment confirmation, email, phone number

  • Account information: username, password, security questions

  • Shopping and browsing information: products you viewed, products added to your cart, wish list

  • Customer service information: messages and information you choose to send us

Some parts of the Services will not function without certain information.

Cookies and automatically collected information

We use cookies and similar technologies (“Cookies”) to collect information about how you interact with the Services (“Usage Data”). Usage Data may include information such as:

  • From device and browser

  • About network connection

  • From IP address

  • About page navigation and functions

Information received from third parties

We may also receive information from third parties, such as:

  • From service providers (e.g. Shopify)

  • From payment service providers (payment information, billing information)

  • From marketing and analytics partners

  • From services that use cookie technologies

Information received from third parties will be processed in accordance with this statement.

How we use your personal information

  • Providing services and products: processing orders, receiving payments, deliveries, returns, notifications, customer account management.

  • Marketing and advertising: newsletters, sending offers, advertising targeting.

  • Security and fraud prevention: identifying and investigating abuse.

  • Customer service and communications: responding to support requests and developing services.

Cookies

We use cookies for site operation, analytics, and advertising targeting. Learn more about Shopify cookies: https://www.shopify.com/legal/cookies

You can block cookies in your browser settings, but this may affect the functionality of the services.

Disclosure of personal data

We may disclose your information in the following situations:

  • For service providers (IT, payments, analytics, customer service, deliveries)

  • For business and marketing partners (like Shopify)

  • When you give your consent

  • Internally within our company

  • In connection with corporate restructuring

  • When required by law

Over the past 12 months, we have disclosed the following categories of data for the above purposes:

  • Identification information

  • Commercial information

  • Information about online activity

We do not use sensitive information to create profiles.

User-generated content

Reviews and other content you write on the Services are public. We cannot guarantee how other users will treat public information.

Third-party websites

The Site may contain links to third-party sites. We are not responsible for their privacy practices.

Children's information

The services are not directed at children, and we do not knowingly collect children's information.

Data security and data retention

We cannot guarantee complete security. The retention period for data depends on legal requirements, service provision and agreements.

Your rights

Depending on where you live, you may have the right to:

  • Request access to your personal information

  • Request deletion of data

  • Request correction of information

  • Request data transfer

  • Restrict processing

  • Withdraw consent

  • Manage your message settings

  • Make a complaint to an authority

We may request additional information to verify your identity.

International transfers

We may transfer your data outside the EU/EEA. We use legal transfer mechanisms, such as the European Commission's Model Contractual Clauses.

Contact information

If you have any questions, would like to exercise your rights or make a complaint, please contact:

Email: info@santasgiftcompany.com
Company registration number: FI34496737 Finland
Business address: Koskikatu 20, 96200 Rovaniemi, Finland

Contact us